Shipping Policy
At Desi Ayurveda, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, and delivery practices.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotional periods, holidays, or circumstances beyond our reasonable control, processing may take longer than usual.
2. Delivery Time
Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and are not guaranteed. Remote locations, adverse weather, public holidays, courier delays, or other unforeseen circumstances may affect delivery times.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, Desi Ayurveda may offer free shipping or promotional shipping offers subject to the terms displayed on the website.
4. Order Tracking
Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.
Customers are responsible for providing an accurate and complete delivery address and valid contact information.
5. Incorrect or Incomplete Address
Please carefully check your shipping address before placing an order.
If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or because the recipient is unavailable after reasonable delivery attempts, additional shipping charges may apply for re-delivery where applicable.
6. Delayed Deliveries
Although we work with reliable delivery partners, delivery delays can occasionally occur due to:
- Weather conditions
- Public holidays
- Courier or logistics issues
- High order volumes
- Incorrect address or contact information
- Remote delivery locations
- Government restrictions or other unforeseen circumstances
If your order is delayed beyond the expected delivery period, please contact us and we will assist you in checking the shipment status.
7. Damaged Packages
If your package appears significantly damaged at the time of delivery, we recommend taking photographs or videos of the package before opening it and contacting us as soon as possible.
For products received damaged, please refer to our Return Policy and contact us within the applicable reporting period.
8. Delivery Areas
We currently ship to locations that are serviceable by our available courier and logistics partners within India.
Availability of delivery may vary depending on the PIN code and courier coverage.
9. Undelivered or Returned Shipments
If a shipment is returned to us because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other customer-related reasons, please contact us to discuss available options.
Any re-shipping or refund will be handled according to our applicable policies and applicable law.
10. Contact Us
For questions regarding your shipment, delivery status, or an order, please contact:
Desi Ayurveda
📞 Phone: +91 9996992082
📧 Email: desiayurveda55@gmail.com
Please include your order number when contacting us about an existing order.
11. Policy Updates
Desi Ayurveda may update this Shipping Policy from time to time to reflect changes in our shipping practices, courier arrangements, or applicable requirements. Any updated version will be published on this page with the revised effective date.