Return Policy
At Desi Ayurveda, we want you to have a positive shopping experience. Please read the following Return Policy carefully before placing an order.
1. Eligibility for Returns
Due to the nature of our Ayurvedic, herbal, wellness, and consumable products, we generally accept returns only in cases where:
- You received a wrong product.
- The product was received damaged or defective.
- The product received is incorrect or materially different from what was ordered.
- The product has a verified issue attributable to handling or fulfillment before delivery.
For hygiene, safety, and product-quality reasons, opened, used, or tampered consumable products may not be eligible for return.
2. Return Request Period
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Order number
- Customer name
- Registered phone number
- Clear photographs/videos of the product and packaging
- A brief description of the issue
We may request additional information where necessary to verify the return request.
3. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us before using or opening the product.
After reviewing the request, we may offer an appropriate resolution, which may include:
- Replacement of the product; or
- Refund of the eligible amount.
The final resolution will depend on the nature of the issue and applicable laws.
4. Products That Cannot Normally Be Returned
Returns may not be accepted for:
- Products that have been opened or used.
- Products damaged after delivery due to improper handling or storage.
- Products without their original packaging, where the packaging is necessary for verification.
- Products returned without prior approval.
- Change-of-mind requests, unless specifically permitted by our policy or applicable law.
5. Return Shipping
If the return is approved because you received a damaged, defective, or incorrect product, Desi Ayurveda may arrange or reimburse reasonable return shipping costs, subject to verification and applicable conditions.
For returns that are not caused by an error or defect attributable to Desi Ayurveda, return shipping may be the customer's responsibility where permitted by applicable law.
6. Refunds
Once an eligible return or refund request has been approved, the refund will be processed through the applicable payment method.
The time required for the refunded amount to appear in your bank account, card, or payment account may vary depending on the payment gateway and financial institution.
7. Refund for Undelivered or Returned Orders
If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, please contact us to discuss the available options. Any refund will be subject to applicable deductions and legal requirements.
8. How to Request a Return
Please contact us with your order details:
Phone: +91 9996992082
Email: desiayurveda55@gmail.com
Subject: Return Request – Order #[Order Number]
Our team will review your request and provide further instructions if the return is eligible.
9. Policy Changes
Desi Ayurveda reserves the right to update this Return Policy from time to time to reflect changes in our business practices or applicable laws. Any updated version will be published on this page with the revised effective date.
Contact Us
Desi Ayurveda
📞 +91 9996992082
📧 desiayurveda55@gmail.com