Privacy Policy

At Desi Ayurveda, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

Full name
Mobile/telephone number
Email address
Billing and shipping address
Order and transaction details
Payment-related information processed through our payment partners
Website usage and browsing information
Information you voluntarily provide when contacting our customer support

We only request information that is reasonably necessary for operating our website and providing our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Confirm and communicate about your purchases.
Provide customer support.
Process payments and refunds.
Send order, shipping, and service-related notifications.
Improve our website, products, and customer experience.
Prevent fraudulent, unauthorized, or unlawful activities.
Comply with applicable legal and regulatory requirements.
Send promotional or marketing communications where permitted and, where required, with your consent.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Desi Ayurveda does not generally store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.

Cookies may also be used by third-party services integrated with our website, such as analytics, advertising, payment, or social-media services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information for money.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Courier and delivery partners
Website and hosting providers
Analytics and technology providers
Customer-support service providers
Marketing or communication service providers, where applicable
Government authorities or legal bodies when required by applicable law

Third-party service providers may process information according to their own applicable privacy policies and contractual obligations.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory obligations.

8. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

You may also choose not to receive promotional communications from us by using the unsubscribe option in marketing communications or by contacting us directly.

Some information may need to be retained where required by law or necessary for legitimate business purposes.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our products, offers, promotions, or updates.

You can opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

Please note that you may still receive essential communications relating to your orders, payments, account, or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

Any revised version will be published on this page with an updated Effective Date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Desi Ayurveda
📞 Phone: +91 9996992082
📧 Email: desiayurveda55@gmail.com